Current Microsoft Suite in Windows Vista, FrameMaker 8, Dreamweaver 4, RoboHELP 2002, SnagIt 8, Adobe, unix, HTML, JavaScript, PageMaker, Visual Source Safe, FTP, Information Mapping.
Write for banking, finance, software development, credit diligence analytics, telephony, real estate, personal display adapter (PDA), point of sale (POS) devices, voice over internet protocol (VOIP), billing, airlines, robotics, A/R, A/P, stock brokerage.
Translate developers' notes into polished systems documentation.
Accurately interpret technical information
for the needs of different user groups. Honed ability to translate technical materials written offshore into US Sales presentations.
Produce accurate, clear
and concise writing.
Command of technical
writing style, conventions and terminology in different cultural environments.
I proudly own The Chicago Manual of Style, 14th edition, Harcourt, Brace, Chicago, Illinois, and Handbook of Technical Writing, Sixth Edition, Alred, Brusaw, Oliu, St. Martin's Press, New York. But lately, I more frequently reference The Microsoft Manual of Style for Technical Publications online.
Willingness/ability to learn/participate in developing new tools and customer, documentation environment.
Interpret and evaluate complex technical information.
Work independently and as a team player.
Write online developer manuals and user guides.
Write any product documents as needed and help files software products.
Develop a strong understanding of product features and technologies.
Write documents for new software, as well as modify existing documents.
Work closely with the software developers, QA, and Marketing in a highly visible position.
Review all documents for accuracy.
Research/Recommend any technologies to keep the client in first place.
Develop internal engineering infrastructure diagrams in Visio, e.g., build systems, configuration management, system flow.
Write Operations and Engineering manuals for developers.
Online context-sensitive help guides for end users.
Write release notes for new versions.
Update all documentation per internal bug-tracking software (ex. Test Director).
Research, compile, and write reference materials using Adobe FrameMaker, Adobe Illustrator, Adobe Photoshop, Visio and other desktop publishing/creative tools.
Attend meetings; work with engineers, program managers, and others to become a SME on assigned topics.
Obtain relevant information from technical literature and engineering documentation.
Ensure documents' order, clarity, consistency, style, and terminology are in accordance with set standards.
Develop improved ways to communicate complex, technical information to a non-technical audience, using my background in education.
Develop improved ways to organize layout and presentation of all written materials.
Create and use graphics, illustrations, tables, and images to replace and/or reinforce written text to convey concepts and procedures, using Visio, PowerPoint, Excel.
Track product development and software changes to ensure materials are created and updated in a timely manner, using in-house bug-tracking system, e.g., Test Director.
Review and edit documentation from Product Communications Group and other departments, always in a sensitive, positive manner.
Expert ability as a technical writer and strong command of the English language, sensitive to authors with English as a second language.
Expert technical editing ability, careful to never compromise the author's intent.
Able to communicate complex technical information, concepts, and procedures to technical and non-technical audiences.
Strong technical aptitude with the ability to use and communicate about consumer electronics.
Strong work ethic and attention to detail, with an emphasis on task completion.
Flexible, innovative, articulate, and concise.
Able to multi-task, prioritize, and work under pressure.
Expertise in Adobe FrameMaker, including outlining, chapter, and book skills.
Proficient in Microsoft Office and the Adobe Creative Suite.
Ability to create and maintain accurate procedures documentation for complex systems and applications.
Responsible for incorporating enhancements to current documents, scripts, and procedures.
Adept in a complex technical and/or social environment to gather detailed system specifications from various sources.
Proven technical writing skills.
Detail oriented.
Customer focused.
Ability to verify and interpret technical information on a variety of systems and platforms.
Originally a third-generation IBM Assembler language programmer, Wall Street, NY, NY.
Create design templates which have the look and feel and of the product.
Perform quality assurance testing.
Output is always thoughtful, informative, and user-friendly.
Provide traditional hard copy and innovative web based marketing materials.
Plethora of tools to produce cutting-edge structured documentation.
Create and execute test plans in a timely manner on all software products.
Work closely with other departments to develop documentation, e.g., training, customer support, and web developers.
Always ahead of the curve in embracing newer, more efficient technologies and development tools.
Proficient in HTML, Adobe, and Microsoft Office.
Author online help tools.
Assist in quality assurance testing and writing test plans.
Proven skills in research, project planning and implementation.
Aware of business issues as they impact overall project plans.
Ability to use independent judgment and to work independently.
Solid organizational skills and time management skills.
Strong interpersonal skills to partner with other teams and collaborate with peers and management.
Excellent verbal and written communication skills.
Excellent multi-tasking skills and information development/technical writing skills
Proven ability to meet stringent timelines and work with diverse personalities.
Advanced computer skills include publishing.
Quick ability to learn and write about technical subjects.
An effective team member that works independently and with little supervision.
Excellent oral and written communication skills.
Demonstrated ability and desire to accept responsibility and to take the initiative.
Strong command of the English language.
Ability to create and maintain accurate procedures documentation for complex systems and applications.
Write new documents as well as incorporate enhancements to current documents, scripts, and procedures.
Adept in a complex technical and/or social environment to gather detailed system specifications from various sources.
Proven technical writing skills.
Detail oriented.
Customer focused.
Ability to verify and interpret technical information on a variety of systems and platforms.
Originally a third-generation IBM Assembler language programmer, Wall Street, NY.
Create, modify, troubleshoot pages using web authoring tool.
Work with domestic and international colleagues to verify accuracy of content, even if there's a 10.5 hour time difference.
Initially create static HTML pages; create new page based on .css template.
All web site development done with buy-in from design teams, product management, and other owners.
Adhere to in-house naming conventions in creating URL's.
Manipulate, enhance, and optimize graphic images to meet the existing look and feel.
Meet quality standards and under corporate guidelines.
Maintain a state-of-the-art knowledge and proficiency in web-based technologies.
Conduct original presentations on web site development including analysis of strategies and recommendations, based on web site statistics.
Always compliant with in-house practices re marketing of company products, services and technologies.
Partner with users, SME's, and programmers to write technical material.
Lead the Template Design team and assisted with other projects and answered questions as needed.
Produce electronic and paper-based materials.
Represent Technical Communications on cross-functional teams, e.g., Membership and Sales.
Ability to project manage technical documentation projects within an ever changing environment.
Attention to detail and content consistency.
Aptitude for interpreting technical and clinical information from developers and the user community.
Develop training manuals, user aids at MCI.
Write workbooks, User's Guides at AT&T.
Work with minimal assistance, yet know when/what to ask, to quickly complete a task without re-work; a SME in my assigned areas of responsibility.
Develop, maintain, and deliver basic/advanced technical training materials to instructors.
Author documentation related to hardware and software applications, applications training, department work flows, system flows.
Provide knowledge, feedback, and development assistance to other Writers, in a positive manner.
Review existing user and technical documentation for revision purposes; maintain Revision History.
Coordinate scheduling of activities/resources to facilitate training.
Track training progress through feedback; meet future needs through networking with appropriate stakeholders.
Document milestones and report progress to always keep management informed.
Recommend improvements to departmental business systems and to user documentation, in a professional manner.
Keep abreast of compliance with established standards; modify materials as needed.
Assist in creating project plans, time lines, and schedules.
Provide input to departmental budget, as requested.
Proven history of bridging the gap between the Technical Writer and developers and non-technical staff (MCI, IBM, USWest, RE/MAX).
Partner with users, SME's, and programmers to write technical material.
Lead the Template Design team and assisted with other projects and answered questions as needed.
Produce electronic and paper-based materials.
Represent Technical Communications on cross-functional teams, e.g., Membership and Sales.
Responsible for writing and maintaining all software product documentation including programmers' manuals, users' guides, help files, and release notes in conjunction with new versions and patches.
Superior written and verbal communication skills.
Familiar with the software development life cycle process.
Excellent in time management to meet all deadlines.
Total appreciation of overachievers in a fun, creative, casual workplace.
In conjunction with clients, determine technical documentation tasks and deliverables, estimate resource requirements and manage deliverables and timelines.
Effectively communicate project status to management, clients, and team members.
Proactively escalate project issues to clients and management for resolution.
Prepare and present weekly status reports as well as meet ad hoc requests.
Monitor assigned documentation projects to ensure that they are on schedule, meet customer and audience needs, and are delivered within the forecasted budget.
Work with management to select writer(s) best suited to fulfill project requirements.
Personally evaluate accuracy of estimates at document conclusion and apply knowledge to future projects.
Relate to offshore writing team activities in creating, updating and publishing technical documentation and web pages.
Develop and write new documentation, maintain it in on-line and on paper. Have it reviewed by QA and developer.
Define the scope, objectives, content and structure of documentation projects before proceeding.
Update existing documentation because of system changes.
Interact with client and/or developers to obtain and exchange information.
Represent writing team in planning meetings with client.
Escalate problems and issues when appropriate after performing initial troubleshooting.
Ensure that documents comply with department and SOX standards for presentation, format and content.
Expand and communicate knowledge of new trends and advances in technical communications to other writers.
Explore and evaluate potential tools and technologies to enhance documentation usability and accuracy.
Demonstrated skills in using FrameMaker, online help software (WinHelp and prototype RoboHelp), Microsoft Word, and graphics software (PaintShop Pro, Visio, Dreamweaver).
Experienced in working with teams in multiple geographic locations, including Mumbai, despite 10.5 hour time difference.
Author HTML and .php code; understanding of XML.
Proficient in written/verbal communication, for both business and technical audiences.
Document online credit card payment system at RE/MAX, which linked to PCCharge.
Organize and create materials according to company standards.
Present information in a logical, flowing order.
Write clearly to the target audience, one thought per sentence.
Develop concise documents, free of elaboration and superfluous detail.
Present all material in an easy-to-read, uniform style.
Correctly use in-house terminology:
Maintain an online glossary of acronyms/terms and definitions.
Create hyperlinks to an entry as applicable.
Edit and standardize material prepared by other writers or establishment personnel.
Work in a collaborative manner to get customer satisfaction and buy in.
Never change the technological intent of a sentence.
Collaborate with clients, vendors, and developers to establish technical specifications.
Use all available resources to determine subject material to be developed.
Responsible for planning, organizing, writing and editing software approach and design manuals and maintaining them in the Intranet library, versioned with updates.
Ability to research business schematics, technical design specifications, interface design, design diagrams and test specifications with software and database engineers, resulting in high-quality documentation.
Coordinate the layout and manual organization with developers, management, and end users.
Acquire and organize basic source material from all available sources.
Write Application Specifications, General Design documents, Procedures, User's Guides, etc.
Follow standard company practices/procedures in analyzing situations/data to obtain information.
Formats include paper and online web-based documents.
Responsible for planning, writing, and delivering online and hard copy documentation, in collaboration with developers and other writers.
Identify all deliverables and prepare documentation plan for a project, at the start and as ongoing process.
Produce quality documentation and online help systems according to the documentation plan:
accurate and complete
comply with the department's style and quality standards
adhere to principles of good design, organization, relevance, and usability
require little editing or rework
meet the requested deadline
Write ISO and SOX compliant documents for the audience: management, development, end users, auditors, regulatory agencies.
Ability to interview individuals in order to gather information needed to design thorough and complete procedural documents for the department, specifically: request developer's time, be flexible, bring tape recorder when appropriate.
Ability to write user friendly procedural documentation that contains concise, consistent, clear, and correct technical information.
Excellent organizational skills with the ability to prioritize.
Superior communication skills to convey complex technical concepts and detail to technical and non-technical audiences.
Clear, concise writing style.
Attention to detail and content consistency.
Highly motivated self-starter.
Innate ability to grasp complex software concepts and learn quickly.
Always stay ahead of deadline dates, putting in extra time when needed.
Ability to identify common customer scenarios and to write content that supports those scenarios.
Experience with graphics, desktop publishing and web design programs.
Enjoy hands on deployment; working with server software and web based applications.
All documents meet requirements of section 508 of the Rehabilitation Act for access by employees with disabilities, when required.
