Complete short-term Asset Management Real Estate contract with Volt to write for new residential real estate firm with HUD interface:

• Create documentation style
• Write operational procedures
• Learn and document system interfaces to HUD, Yardi, IRIS

Contract to 12/31/09 to write/edit SOP's on reconciliation, adjustments, reversals, process, using Global Crossing for SME audio/video interaction; maintain all resulting documentation in SharePoint. Contract extended.

• Update all systems design level documentation for ERP application software.
• Write/Update over 300 specifications and procedures for on-line and hard-copy systems documentation libraries, with version control.
• Write documents to meet Sarbanes Oxley (SOX) requirements, e.g., login, valid data only.
• Follow professional standards in the Statement on Auditing Standards No. 70: Service Organizations (SAS 70) in all documents.
• Write process maps to visually link procedures in User's Guides.
• Establish methodology to create and maintain SOP's in the library.
• Obtain developer approval of all SOP's.
• Identify risk issues to Change Management and propose solutions.

Report to Director of Marketing Communications at an outsourcing firm, (www.mahindrabt.com), prepare Sales and Marketing materials based on technical specifications written offshore. Compile and publish monthly newsletter (sample) to the Intranet.

Volunteer position with this non-profit organization (www.globalresponse.org) dedicated to protecting the environment by creating partnerships for effective citizen action. Received honorarium for performing website updates and revisions.

Author documentation projects for this volunteer organization that provides information technology services to non-profits and small businesses. Interact with staff and end users to develop training documents.

Contract with Interactive Business Systems, Inc. to provide Phase 1 Project Solution, USAP Personnel Tracking Development Project technical specifications, utilizing corporate style sheets and adhering to stringent technical standards:

• Define database design and field usage.
• Describe data flow of user interface, from generating slots on the “ice,” to transportation plans, to participant information.
• Include Report formats.

Hired as permanent employee after one year of contracting through Alternative Resources Corporation. Research and document internal procedures and recommend software applications for quality and efficient technical writing. Track progress in Microsoft Project and create weekly status reports.

• Author and publish over 300 accurate M&P's across four internal organizations, including Telephony Network Operations Organization, Provisioning in Business Development, and Service Assurance Group.
• Create and maintain over 100 Field Operations and 200 Customer Care Methods and Procedures.
• Write screens for end-user data entry to MySQL database.
• Initiate use of document templates to improve consistency.
• Encourage peer review of documents for additional accuracy and knowledge sharing.
• Include Visio drawings and screen captures with text.